Raise the flight line
Support tickets, service orders, squadron contracts and press all land on the same desk in Surfers Paradise. Fill the form and a human answers, usually inside one business day.
File a flight note
Weekdays 09:00–18:00 AEST, Saturday 10:00–14:00.
Attach screenshots or replay codes for faster triage.
Reception on level 3, look for the rotor crest.
Fastest routes
- Bug or crash: pick Technical below and attach your device model.
- Payments and refunds: include the order email.
- Squadron contracts: name your org and pilot count.
Surfers Paradise, above the arcade
The studio sits on Cavill Avenue, two blocks off the esplanade. Reception keeps pilot merch, a demo rig and a very worn flight stick you're welcome to abuse.
Walk-ins
Weekdays 10:00–16:00, no booking needed.
Getting here
Cavill Avenue tram stop, then a three-minute walk.
Every channel, manned
Tickets
Form above, one business day.
Phone
+61 7 5588 7100, AEST hours.
Discord
War room channels, community manned 24/7.
Your ticket flies a telemetry track
During working days. Weekends queue to Monday.
Attach the replay code and it's closer to a guarantee.
Ghost tracking
Every ticket gets a tracking ID. Reply to the confirmation email any time and the thread updates live, like a ghost lap against your original note.
What pilots sent us this month
Two gunships crossing the line 0.03s apart.
Tunnel drift exit into a perfect pop-up attack.
Community reef shark paint by PILOT_KELPIE.
A two-ridge escort built in Mission Forge.
Got a clip worth broadcasting? Send the replay code through the dispatch form and tag it "highlight".
Organised pilots get a direct line
Squadrons over ten active pilots get a named liaison at the studio. Territory wars, hosted events and recruitment all run smoother with one contact who knows your roster.
Current sector control across the three biggest AU squadrons. Apply for a liaison via the form, topic "Squadron".
Liaison perks
Direct chat channel, priority event slots and early notice when the theatre map changes.
Median first reply is four working hours. Weekend tickets queue to Monday morning AEST.
Device model, Android version, the mission name and ideally the replay code from the debrief screen. Screenshots help but the replay helps more.
Constantly. The monthly community survey feeds straight into squad planning; several Season 4 features started as pilot tickets.
Walk-ins are welcome weekdays 10:00–16:00 at 50 Cavill Ave, Surfers Paradise. For a guided tour, book through the form first.
One email a week, zero noise
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